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FAQs - Subscriptions

Questions relating to the subscription process on Crate Connect

You can access the record pool instantly once you subscribe. You may have to logout and back in for your account to be updated.

Yes. If your credit card or PayPal information changes and you need to renew your account. You can rejoin at the same rate you had before. Please contact us before you re-subscribe so we can offer you the past rate you had.

If you get a payment declined message while trying to subscribe. It could be a number of a variety of reasons, These are the most common reasons for payment declined.

 

1. Please ensure the card number could be inputted correctly. 

2. Please ensure the CVV number could be inputted correctly. 

3. Please ensure the card owners name & address are correct.

5. We do not currently accept credit card gift cards. It must be an issued card.

 

If you have any questions please contact us.

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