Terms of Use Agreement



The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to CrateConnect.net indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CrateConnect.net. CrateConnect.net reserves the right to make changes to this site and these terms and conditions at any time.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CrateConnect.net reserves the right at any time after receipt of your order to accept or decline your order for any reason. . All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. CrateConnect.net is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by CrateConnect.net


Liability

CrateConnect.net is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.


Delivery

The delivery times provided by CrateConnect.net are estimates only. CrateConnect.net will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. CrateConnect.net can not be held responsible for incorrectly entered delivery addresses.


Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.


Warranties

All warranties offered are the manufacturers warranties and not that of CrateConnect.net


Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All PayPal, Debit Card, Interac Online & Credit Card transactions are charged in Canadian Dollars


Refunds & Returns

1. Returns must be in as new condition with tags attached unless faulty.

2. Faulty goods will be dealt with as per the manufacturer’s warranty.

3. Special return offers apply to individuals only.

4. Due to health regulations, we are unable to exchange or refund on any worn clothing.

5. We recommend sending returns via registered post as we do not accept responsibility for lost items.

6. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:

Exchanges (full price items) – Thirty days from date of purchase

Refunds (full price items) – Thirty days from date of purchase

Refunds & Exchanges (sale items) – NOT AVAILABLE

REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS OR SALE ITEMS.


Order cancellations

If notified before goods have been dispatched, CrateConnect.net can accommodate order cancellations. If items have been shipped, CrateConnect.net reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.


PLEASE NOTE: Orders are submitted within 48 hours of order confirmation.